OUR CUSTOMERS

The needs of our customers are central to our approach.

In fact, Telstra Business Systems’ business model was built on the basis of meeting customer needs first and technology second. This is demonstrated in our company’s total commitment and focus on customer service and the success we have achieved to date with our customers.

Telstra Business Systems is building a reputation as a provider of consistent, high quality and value for money solutions and services. We are continually developing cost effective and low risk solutions that deliver a measurable return on investment to 4000 Australian businesses, ranging from corporate enterprises through to small to medium businesses.

We are proud to work with some of Australia’s largest corporations and government departments, and we strive to maintain and continually develop these relationships. In Australia, our success and achievements are illustrated by our diverse range of customers which include ANZ Bank, National Australia Bank, Ford Australia, Department of Foreign Affairs and Trade, Tabcorp and Ericsson Australia.

The future growth of Telstra Business Systems, and our customer’ businesses, is based on cost effective and appropriately managed migration to a converged environment, while protecting and maintaining existing information and communications investments.

Telstra Business Systems has an expert staff of salespeople, pre-salespeople, solution architects, field and service engineers. In addition, we have a network of Telstra Business Systems Solution and Service Partners to ensure that we deliver localised service to customers when and where they need it the most.

Telstra Business Systems is always focused on improving customer service.

Transactional Customer Satisfaction Survey.

Telstra Business Systems continues to implement many new customer service initiatives that will continue to differentiate our organisation from that of our competitors – all specifically designed to improve customer service delivery while making Telstra Business Systems a genuine customer-centric organisation.

The quality of our customer service is measured by a comprehensive Annual Customer Satisfaction Survey which is conducted by an independent consultancy to benchmark user customer satisfaction.

This is supported by our quarterly Transactional Customer Service Measurement Survey of 450 of our customers. This survey is based on what our customers rate as important to them from a customer service perspective and our performance on those service attributes.
From improving remote diagnostics to having our technical staff call the customer to let them know they are on the way to their premises, it is always about improving quality and the level of customer service to our customers.